Customer Support Analyst

Providing remote technical support, the full-time Customer Support Analyst Tier 1 will consult with users, manage escalations, and document solutions while ensuring high customer satisfaction in a healthcare IT environment. Key responsibilities Deliver telephone and remote consultation and technical expertise to customers and internal teams Utilize support software for call logging, tracking, and documenting solutions in the knowledge database Manage escalations and complaints, serving as the point of contact for higher-level support teams Required qualifications Bachelor's Degree in Computer Science, Information Systems, or equivalent experience Three years of technical customer support experience, including one year in Healthcare IT Technical knowledge of IT-Infrastructure Solutions and Agfa products Familiarity with networking, operating systems (UNIX and Windows), and databases (Oracle) Experience with HL7 or DICOM preferred; knowledge of programming languages and SQL is a plus