Senior Customer Success Manager

Owning the customer relationship from day one, the full-time Senior Customer Success Manager will partner with clients throughout their journey, guiding them from initial adoption to optimization and expansion in a remote setting. Key responsibilities Develop and maintain Success Plans that capture customer goals and milestones across various stages Drive adoption of core workflows and ensure customers meet minimum adoption thresholds Monitor customer health through engagement signals and manage risks while maintaining accountability for resolution Required qualifications A minimum of 4-5 years' experience in Customer Success or Account Management Experience in collating and presenting client business reviews Proficiency in CRM platforms, ideally HubSpot Intermediate skills in Google Workspace or Microsoft Excel Experience within SaaS, technology, or the fitness and wellness industry is highly regarded