Entry Level NOC Technician

Providing industry-leading customer service in a fast-paced network control center environment, the full-time Entry Level NOC Technician will respond to inquiries, monitor tickets and alerts, and escalate issues while supporting Layer 1 products and services. Key responsibilities Respond to internal and external stakeholder inquiries through various communication channels Monitor and manage tickets, alerts, and general customer inquiries, escalating unresolved issues as necessary Document customer issues, communicate their urgency, and provide updates directly to customers Required qualifications High School Diploma required 0-1 years of experience in troubleshooting and maintaining SONET and DWDM networks 0-1 years of customer service experience, preferably in a NOC environment Knowledge of Ciena, Infinera, Nokia, Cisco, and Fujitsu SONET and DWDM equipment preferred Familiarity with G-Suite applications and ability to navigate multiple computer systems simultaneously