Principal Solutions Architect

Seeking a Principal Solutions Architect for a full-time remote position, this role focuses on leading strategic customer engagements, architecting end-to-end solutions, and partnering with senior stakeholders to drive operational transformation using the BigPanda platform. Key responsibilities Lead strategic customer engagements from discovery through implementation, adoption, and value realization Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives Act as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements Required qualifications 8+ years of experience in post-sales, technical architecture, consulting, or professional services roles Deep knowledge of monitoring, observability, ITSM, and incident response platforms Experience leading complex enterprise implementations with multiple stakeholder groups Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments Comfort writing code in Python or Node.js for integrations, troubleshooting, or solution delivery